25th Feb 2011. The current economic environment creates an opportunity for IT managers, communities and universities to better manage the value of IT in organisations, according to a report by professional services firm, Deloitte.
The ‘2011 Survey on IT-Business Balance: Finding common ground’ explores some of the key themes that are vital for setting the direction in IT and business alignment, and includes responses from Australian participants.
Kurt Proctor-Parker, Deloitte Consulting Partner in Australia, said “Survey respondents indicated that the greater the role of IT in the definition of the business strategy and the more IT and business strategies are aligned, the better an organisation will perform compared to its competitors”
The questions asked of 800 CIOs from 37 countries, including Australia, related to IT management, evolutions and trends, outsourcing and security, policy and fraud challenges. Key themes included:
- Bonding at the top – The closer to the top CIOs are, the better.
- Looking for benefits – CIOs can help shape the business.
- Serving professionally – CIOs must get their shops in order by professionalising IT, delivering the goods to the business and demonstrating achievements.
- Engaging respectfully – CIOs should structure IT demand management to help the business manage its demand, while IT focuses on the supply side.
- Managing security and privacy – Growing cyber security awareness is moving the Chief information Security Officer (CISO) away from the IT department.
- Reaching out to sourcing partners – IT outsourcing reflects a search for talent. IT and business should discuss Service Level Agreements (SLAs) together in order to align them with business requirements.