7th Nov 2011. On releasing this telework literature review by Deloitte Access Economics, Senator Conroy reiterates his government’s aim, as set out in the National Digital Economy Strategy, that by the year 2020 the number of people working from home would double to at least 12 per cent. This review of international academic papers and other high-quality research establishes the current worldwide uptake of telework, its benefits and its challenges.
The review is a follow-up to the 2010 report from Deloitte Access Economics on the impact of teleworking under the NBN. The literature review establishes that a lack of access to appropriate information and communications technology infrastructure is a key barrier to telework. Increasing the level of broadband penetration in a country increases the rate of telework. High take-up of telework is found in countries where telework is supported and has become a strategic government objective.
The share of Australian employees teleworking has slightly decreased according to recent Household, Income and Labour Dynamics in Australia (HILDA) Survey data, which shows that only 2.4 per cent of the total workforce is working from home more than four days per week—far less than in the United States, Canada, United Kingdom, Europe and Japan. The benefits of telework for employers are very significant, and have the potential to generate large cost savings and productivity gains to business.