Telecommunications services, in particular fixed voice and mobile phones, are essential to support the delivery of government services. In 2004, the state executed contracts for the Telecommunications Purchasing and Management Strategy (TPAMS), comprising Telecommunications Carriage Services (TCS) agreements with approved providers. The agreements aim to deliver best value to agencies for fixed voice, mobile and data carriage services.
Recent statewide initiatives to improve the efficiency of the public sector heighten the need for agencies to establish effective arrangements to minimise administrative costs – including unnecessary expenditure on fixed voice and mobile services.