Use of Video in Financial Services Customer Service Telstra Aug 2012

Use of Video in Financial Services Customer Service – Telstra Aug 2012

Welcome to Telstra’s latest report: The Digital Media Bank – how video better engages your customers and workers. This comprehensive report on digital media and communications technologies is the fifth in the series of research papers addressing current challenges in the financial services industry. Two key factors have driven the marked changes the banking industry […]

Cloud in Australia - Fujitsu Microsoft July 2012

Cloud Computing in Australia – Fujitsu Microsoft July 2012

Cloud Computing is the new paradigm in ICT. It brings together a range of different technologies and business practices that have been maturing for some time: broadband communications, software as a service, outsourcing, the move to mobile computing. These and other trends have combined to make cloud computing the hottest topic in the ICT industry […]

Draft Digital Economy Action Plans – NSW Government June 2012

Industry Action Plans are an important element of NSW 2021, the Government’s 10 year strategic plan. The decade to 2021 will present both opportunities and challenges for our cities, towns, businesses and communities. For example, our position in an increasingly connected global economy, with fluid markets and consumer demand, advances in new technology, and a […]

Outsourcing In A Brave New World – Norton Rose June 2012

I am pleased to present the second Norton Rose Group international survey of outsourcing practice. Our 2008 report on international best practice in outsourcing and procurement – A Smart Approach to Sourcing – highlighted the differences in approach to sourcing across various industry sectors. We found that customers needed to improve three areas of their […]

Bringing Angel Investing Out of the Shadows – Silicon Flatirons May 2012

The role of angel investing in the world of entrepreneurial finance is understood in disparate ways. Angels are viewed alternately as heroic helpers (hence the name “angel”), unqualified naïfs (“dumb money”), shrewd capitalists with Paul Bunyan-like capacities (“super angel”), and members of a larger band of likeminded individuals (part of angel syndicates). These conflicting depictions […]

Impact of Convergence Review Norton Rose May 2012

Impact of Convergence Review – Norton Rose May 2012

On 30 April 2012, the Final Report of the Australian Convergence Review Committee was handed down. The Review is one of the most ambitious and far reaching convergence reviews yet undertaken by any industrialised country in the world. The Report proposes substantive changes to Australia’s media, telecommunications, Internet, and content regulatory landscape. For example: The […]

Cloud Computing Code of Practice NZ Computer Society May 2012

New Zealand Cloud Computing Code of Practice – NZ Computer Society May 2012

The purpose of the New Zealand Cloud Computing Code of Practice (“The Code”) is to enable professional cloud service providers to benchmark and demonstrate their practices, processes and ethics via a recognised third party to build trust with prospective customers. This can be achieved by service providers or suppliers meeting the requirements of The Code, […]

A Guide to Takeovers in Australia – Mallesons 2012

This guide provides a general introduction to key legal issues and considerations involved in making, or responding to, a bid to acquire control of a publicly-listed entity in Australia. The guide covers the: general laws and regulatory bodies governing acquisitions of interests in public companies; most common methods of acquiring control: off-market takeover bids, on-market […]

Latest International Country Comparisons – Austrade March 2012

Austrade ’s International Data Comparisons (IDC) is an easy-to-read comparison of Australia’s performance and position across key economic and financial related indicators. The IDC has been updated to include data effective to 15 March 2012. Australian National Accounts released March 7 showed that the Australian economy expanded by 0.4 per cent (seasonally adjusted) in the […]

Business Model Innovation in Australia ABF DSK Jan 2012

Business Model Innovation in Australia – ABF DSK Jan 2012

A business model is how a firm creates value for customers, partners and itself. It is the firm’s answer to the questions: what to produce, for whom and how to make money doing so. Some people call this the business recipe, and in the past it was often the case that most firms in an […]