Use of Video in Financial Services Customer Service Telstra Aug 2012

Use of Video in Financial Services Customer Service – Telstra Aug 2012

Welcome to Telstra’s latest report: The Digital Media Bank – how video better engages your customers and workers. This comprehensive report on digital media and communications technologies is the fifth in the series of research papers addressing current challenges in the financial services industry. Two key factors have driven the marked changes the banking industry […]

Government Response to Regional Telecoms Review - DBCDE August 2012

Government Response to Regional Telecoms Review – DBCDE August 2012

The Government is committed to the development and success of regional Australia and recognises the important role of telecoms services in achieving these goals. The first independent inquiry to review telecommunications across Australia took place in 2000 in order to assess telecommunications services prior to the sale of Telstra. It found that many people in […]

Cloud in Australia - Fujitsu Microsoft July 2012

Cloud Computing in Australia – Fujitsu Microsoft July 2012

Cloud Computing is the new paradigm in ICT. It brings together a range of different technologies and business practices that have been maturing for some time: broadband communications, software as a service, outsourcing, the move to mobile computing. These and other trends have combined to make cloud computing the hottest topic in the ICT industry […]

Govt Programs and Incentives for the ICT Industry July 2012

Government Programs and Incentives for the ICT Industry – July 2012

This guide provides a summary of Australian Government programs of assistance that are available to the Information and Communications Technology (ICT) Industry. It has information about a range of Australian Government programs which can help you to create, innovate, grow and compete globally. The best place to go for information about all aspects of running […]

Negotiating Cloud Computing Legal Issues AGIMO Jul 2012

Negotiating Cloud Computing Legal Issues – AGIMO July 2012

Like cloud computing itself, cloud computing agreements appear in a wide variety of forms. These can range from simple standardised click wrap agreements to multilayered sets of terms and conditions. There are, however, a core set of legal issues that agencies should consider in any cloud computing agreement, whether the agreement expressly deals with those […]

Review of Telco Access for People with Disabilities – DBCDE July 2012

Telecommunication services play a vital role in the lives of all Australians. Telco services facilitate business, employment, community participation and social interaction. However, some people with disability find it difficult to make effective use of telecommunications services. To improve this situation, the National Relay Service (NRS) plays a significant role in assisting people who are […]

Draft Digital Economy Action Plans – NSW Government June 2012

Industry Action Plans are an important element of NSW 2021, the Government’s 10 year strategic plan. The decade to 2021 will present both opportunities and challenges for our cities, towns, businesses and communities. For example, our position in an increasingly connected global economy, with fluid markets and consumer demand, advances in new technology, and a […]

Australian Government ICT Expenditure 2008-09 – 2010-11 – Dept Finance May 2012

The objectives of ICT benchmarking are to measure progress in improving the efficiency and effectiveness of ICT services in the delivery of Government programs, and inform other Whole-of-Government ICT policy initiatives. The first round of benchmarking was conducted as part of the ICT Reform Program in 2008-09, following the Review of the Australian Government’s use […]