Information and Communications Technology (ICT) is a key enabler of innovation and productivity. ICT services have contributed substantially to productivity growth and business improvements in recent decades, and this contribution is expected to increase in coming decades as the implementation of the National Broadband Network (NBN) proceeds, and businesses and consumers continue to demand a range of customised, sophisticated ICT services.
The availability of a skilled ICT workforce is central to realising the benefits of ICT services. However, businesses in the ICT sector, and businesses across the economy, are experiencing a range of challenges in relation to ICT skills supply and workforce development. These challenges include reported shortages of experienced and highly-skilled ICT professionals, concerns that graduates are ill-equipped to join the workforce, and the need to diversify and broaden the existing and potential workforce, in particular, through encouraging more women into the ICT workforce and by attracting, upskilling and retaining experienced workers.